Cretexperience.com

Terms and conditions

Please read carefully.

Crete Experience Safari accepts bookings subject to the following conditions:

1. To Secure Your Booking

To secure a booking the Company known as “CRETE EXPERIENCE SAFARI” requires a completed booking form and the necessary deposit or full payment before the activity or tour starts. Clients booking by telephone, on the website, or by e-mail will be deemed to have signed the Declaration on the booking form and agreed to the following conditions:

• They have read and accepted our Booking Conditions and general information pages contained in our brochure and on our website.

• They appreciate, on behalf of all the people included in their booking, the risks involved in adventure activities.

• They or anyone else on their booking does not suffer (or has ever suffered) from any pre-existing medical condition which may prevent them from actively participating in the tour.

• The person signing, or being deemed to sign, the attached booking form (which incorporates these terms) warrants that he/she has full authority to do so on behalf of all persons whose names appear thereon, and confirms that all such persons are fully aware of and accept these conditions. A booking is accepted and becomes definite only from the date when the Company sends a confirmation email.

2. Payment of the Tours and Activities

The balance of all moneys due, including any surcharges, must be paid to “CRETE EXPERIENCE SAFARI” not later than a day before departure for the group participation tours, and 15 days before for all the private and corporate events. In the case of non-payment of the balance by the due date “CRETE EXPERIENCE SAFARI” may treat the booking as “CRETE EXPERIENCE SAFARI” are held for the client until the client receives written confirmation of the acceptance of a booking. Thereafter, these and any other moneys are held by “CRETE EXPERIENCE SAFARI”.

3. If You Cancel Your Booking

Should the client wish to cancel, cancellation charges will be imposed. These are calculated from the day written notification is received by “CRETE EXPERIENCE SAFARI” or their agent as a percentage of the total tour price, as shown plus any surcharges, or the non-refundable deposit, whichever is greater:

• 15 and more days before departure – retention of deposit

• 14-3 days before departure – 50%

• Less than 2 days before depature – 100%

4. Travel and Cancelation Insurance

Clients are responsible for effecting sufficient personal travel insurance. Travel insurance is mandatory for all clients whilst on a tour organized by the “CRETE EXPERIENCE SAFARI”. Clients together with their personal property including baggage are at all times solely at their own risk. Clients are wholly responsible for arranging their own insurance and ensuring that they are in possession of private Travel Insurance with protection for the full duration of the tour in respect of at least medical expenses, injury, death, repatriation, cancellation and curtailment, with adequate benefits. Clients making their own arrangements should ensure that there are no exclusion clauses limiting protection for the type of activities included in their tour. Whether clients choose to obtain Travel Insurance through the Company, the Company’s agent or through their own independent arrangements, the clients must satisfy themselves that any such insurance is what they require and clients should arrange supplementary insurance if need be.

5. Liability Insurance

Limited insurance is held by the operator. The client acknowledges and accepts that there may be no policy covering the Company’s liability to its clients for death, injury, damage or loss occurring anywhere in the world. The client also specifically acknowledges that with respect to passenger accident liability cover this cover may be very limited or may not exist at all. The client acknowledges that the “CRETE EXPERIENCE SAFARI” has taken reasonable steps in safeguarding its liability. Although “CRETE EXPERIENCE SAFARI” does hold various insurances this booking condition states that the client must assume he/she is not covered by “CRETE EXPERIENCE SAFARI” insurance policy, including all liability insurance, for death, injury, damage or any other loss.

6. Tour and Activity Participation

Clients agree to accept the authority and decisions of the Company’s employees, tour leaders and agents whilst on tour with the Company. If in the opinion of such persons the health, level of fitness or conduct of a client at any time before or after departure appears likely to endanger the safe, comfortable or happy progress of a tour the client may be excluded from all or part of the tour without refund or recompense. In the case of ill health the Company may make such arrangements as it sees fit and recover the costs thereof from the client. If a client commits an illegal act the client may be excluded from the tour and the Company shall cease to have responsibility to/for them. If you are affected by a condition, medical or otherwise, that might affect you or affect other people’s enjoyment or active participation of the tour, you must advise us at the time of booking. No refund will be given for any unused services.

7. If we Change Your Tour or Activity

While “CRETE EXPERIENCE SAFARI” will use its best endeavors to operate all tours as advertised, reasonable changes in the itinerary may be made where deemed necessary or advisable by “CRETE EXPERIENCE SAFARI” reserves the right to change any of the facilities, services described in this brochure and/or the website before a booking is made. If a major change is known to us, the client will be told at the time of booking, otherwise “CRETE EXPERIENCE SAFARI” will inform the client as soon as reasonably possible if there is time before departure. The definition of a major change will depend on the individual tour and circumstances. When a major change is made the client will have the choice of accepting the change of arrangements, purchasing an alternative tour or canceling the tour and obtaining a full refund.

8. If we Cancel Your Tour or Activity

“CRETE EXPERIENCE SAFARI” reserves the right to cancel a tour in any circumstances but will not cancel a tour less than 15 days before departure except for force majeure, consolidation or the client’s failure to pay the final balance. Unless the client fails to pay the final balance, “CRETE EXPERIENCE SAFARI” , upon cancellation, will return all monies paid, vaccinations or associated costs, or offer an alternative tour. Force majeure is war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions, technical or maintenance problems with transport, changes imposed by rescheduling or cancellation of flights by an airline, coast guard limitations or other similar events beyond the control of the “CRETE EXPERIENCE SAFARI”. Consolidation refers to the fact that each tour is dependent upon a minimum number of persons participating. “CRETE EXPERIENCE SAFARI” is not liable for any penalty charges associated with connecting air fares, in the event of a change to a tour departure time, date or cancellation.

9. Our Responsibility for Your Tour and Activity

Clients bookings are accepted on the understanding that they appreciate the possible risks inherent in adventure activities and that they undertake the tours, treks or expeditions featured in our programs at their own volition. Due to political and cultural differences, as well as generally tougher physical conditions, travel to many areas of the world involves risks other than those we take in our daily lives. “CRETE EXPERIENCE SAFARI” and the tour operators work with place extreme importance on the safety of clients. It is important, however, that clients realize that they are responsible for making themselves aware (through State Department advisories, Government Tourist Offices and other sources of information) of the risks involved, and are responsible for making their decisions accordingly. No refund will be made for any unused services which are included in the price. “CRETE EXPERIENCE SAFARI” shall not be liable for any delays, deviations or missions from any tour caused by circumstances beyond its reasonable control, nor for any direct or indirect consequences there to. “CRETE EXPERIENCE SAFARI” shall not be liable to compensate clients for associated expenses incurred as a result of their booking. “CRETE EXPERIENCE SAFARI” only acts as an activity based company for the owners, contractors, suppliers of transportation and local operators/agents, and/or other related travel services provided and assumes no liability or responsibility for additional expenses howsoever caused arising directly or indirectly from the actions or omissions of such independent parties, accidents, loss or damage to person or property, delays, transport failures, strikes, war, force majeure, Acts of God etc, over which it has no control. Arrangements so made by “CRETE EXPERIENCE SAFARI” will be subject to any special terms imposed by the supplier of these services. “CRETE EXPERIENCE SAFARI” accepts no liability for any action or activity undertaken by the client arranged independently of “CRETE EXPERIENCE SAFARI” while on tour. “CRETE EXPERIENCE SAFARI” accepts no liability for any circumstance arising pursuant to the agreement constituted by acceptance of these conditions by the client save:

• Where such circumstance derives directly from a failure by “CRETE EXPERIENCE SAFARI” to use due diligence in the selection of persons for whom it acts as agent.

• Or for negligence on the part of its employees causing death or personal injury.

• Or to the extent of recovery by the client under the insurance cover effected pursuant to these conditions.

G.N.T.O. LICENSE 1040E60000291201

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Updated 15/10/2025

CreteExperience.com

Terms & Conditions / Policies

Last Updated: [Date]

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1. Definitions

• Company means CreteExperience.com.

• Client / Customer means any person(s) booking or taking part in excursions arranged by the Company.

• Booking means the reservation of an excursion or service by a Client.

• Agreement / Contract means this Terms & Conditions document together with the booking confirmation.

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2. Booking and Payment

1. To make a booking you must complete the Company’s booking form (online or otherwise) and provide accurate personal details.

2. A deposit of 100% of the excursion price is required to secure the booking. The balance is due no later than 30 days before the scheduled departure.

3. Payment methods accepted: credit/debit card, bank transfer, or other methods as listed on our website.

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3. Confirmation

• Once deposit (or full payment if required) is received, the Company will send a written confirmation (email or voucher) specifying details: date, time, meeting place, itinerary, price, number of participants, cancellation policy.

• Booking is only confirmed when the Client receives the voucher / written confirmation.

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4. Cancellation by Client

• If you cancel your booking, you must notify us in writing/email.

• Cancellation fees will apply depending on how close to the excursion date the cancellation is made. Typical scale:

• Less than 30 days before: no refund

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5. Cancellation / Alteration by Company

• The Company reserves the right to cancel or alter the excursion schedule due to circumstances beyond its control (weather, force majeure, safety issues, etc.).

• If cancellation is by the Company, Clients will be offered either a full refund or alternative excursion of similar value (if available).

• If itinerary changes occur that are not substantial, the Client will be notified, and no refund will be due.

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6. Health, Fitness, and Special Requirements

• Clients must inform the Company at the time of booking of any medical conditions, disabilities, allergies, or special requirements.

• The Company may require medical clearance in certain cases (e.g. strenuous activities).

• The Company reserves the right to refuse or terminate participation if a Client’s condition could endanger themselves or others.

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7. Travel & Cancellation Insurance

• It is strongly recommended that Clients obtain travel insurance covering medical expenses, accident, injury, repatriation, cancellation and loss of personal belongings.

• The Company does not accept liability for Clients who do not have adequate insurance.

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8. Liability

• The Company will take reasonable care in arranging services, excursions, transport, and guides.

• However, the Client participates at their own risk. The Company is not liable for any injury, loss, damage, delay, or additional expense arising out of events beyond our control (including but not limited to acts of God, weather, transport delays, third-party service providers).

• The Company is not responsible for loss of personal items, money, passports, or valuables.

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9. Rules & Conduct

• Clients must follow all instructions given by guides, drivers, or representatives of the Company.

• Behavior must not endanger safety or well-being of others, or damage property.

• The Company reserves the right to exclude Clients at any point for misconduct, and no refund will be made in those cases.

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10. Minimum Numbers & Unexpected Events

• Some excursions may require a minimum number of participants. If the minimum is not met by a certain date, the excursion may be canceled. In such case, the Client will be offered an alternative or refund.

• Itineraries are indicative and may be modified due to unexpected events (weather, closures, etc.).

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11. Data Protection & Privacy

• The Company will collect and process Client personal data as necessary for bookings and fulfilling services.

• Data will be stored and handled in accordance with applicable laws (e.g. GDPR).

• The Company will not share personal data with third parties except as necessary (for example, transport providers, guide services).

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12. Intellectual Property

• All material on our website (photos, texts, itineraries) are protected by copyright.

• Clients may use itinerary and information for personal, non-commercial purposes only.

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13. Complaints & Dispute Resolution

• Any complaints should be submitted in writing (email or letter) within [xx] days of the excursion date.

• The Company will respond to complaints within [xx] business days and attempt to find amicable resolution.

• This Agreement is governed by the laws of Greece. Any dispute shall be brought before the competent courts of [City, Greece].

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14. Force Majeure

• The Company is not liable for failure to perform or delays caused by events beyond its control: extreme weather, natural disasters, war, strikes, government restrictions, pandemics, etc.

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15. Payment of Extra Expenses

• Any extra services requested on location (additional stops, meals, equipment rental beyond what is in the original itinerary) are to be paid by the Client directly.